Refund policy
At ApnaToys.Store, customer satisfaction is important to us. Please read our Return and Refund Policy carefully before initiating a return request.
Eligibility for Returns
- Returns are accepted within 7 days of the delivery date.
- The product must be unused, unwashed, and in its original condition, with all original tags, packaging, and accessories intact.
- Products that show any signs of use, damage caused by the customer, or missing parts/packaging will not be eligible for return or refund.
Mandatory Unboxing Video Requirement
For your protection and ours, customers are required to record a clear, uninterrupted unboxing video at the time the parcel is opened. This video must show the sealed parcel being opened for the first time, without any cuts or edits.
- In the event that a product arrives damaged, defective, or incorrect, this unboxing video is mandatory to process any claim for return, replacement, or refund.
- Claims submitted without a valid unboxing video will not be entertained, as it is the only way for us to verify the condition of the parcel upon delivery and protect both parties from misunderstandings.
Non-Returnable Items
- Items purchased on clearance or marked as “Final Sale” are not eligible for return.
- Products that have been used, played with, or altered in any way are not eligible for return.
Refund Process
- Once a return request is approved and the product is received and inspected, refunds will be processed within 7-10 business days.
- Refunds will be issued through the original payment method or via bank transfer, as applicable.
- Original shipping charges (if any) are non-refundable, unless the return is due to an error on our part (wrong item shipped or product received damaged, subject to a valid unboxing video).
How to Initiate a Return
To initiate a return, please contact us at apnatoys15@gmail.com or call/WhatsApp 0310-2344357 within 7 days of delivery, along with your order number and the unboxing video.